You will find a lot of information about the products and our recommendations at Ankerstjerne.se. All product pages contain information about who the product is suitable for. Guidance for skin types and common problems can be found here. If you want personal guidance, you can send an email to customer service at hej@ankerstjerne.se. Send a picture of your problem area and describe the problem. Then we will help you with how to achieve the best results.

For pregnant women: You can safely use all products with the exception of Superfood multipurpose vitamin face gel when you are pregnant. The reason is that Superfood contains vitamin A (Retinyl Palmitate). Pregnant women should limit their intake of vitamin A during pregnancy because high intakes of vitamin A are associated with an increased risk of birth defects. The Norwegian Food Safety Authority therefore recommends pregnant women to avoid skin care products containing vitamin A. If you are pregnant and have already used Superfood, you do not need to worry. The recommendation is based on the principle of being on the safe side

For breastfeeding: You can safely use all products, including Superfood multipurpose vitamin facial gel.

On the product pages you will find information about all ingredients in the product.

Usually a 50 ml tube of cream lasts 2-5 months. It's hard to say exactly how much product to use each time, as it depends on your starting point.

For most people, it is enough to use a pea-sized amount of product, so that the products are usually used for a long time. How much product your skin needs depends on both skin type and season. Dry and mature skin needs more product than young and oily skin.

All skin types need more product in the winter when it's cold outside. In addition, you must use more day cream with UV protection if you spend a long time in the sun, to avoid damage caused by UV rays.

When the skin reacts when getting used to a new skin care routine, it may be due to the condition of the skin or the active ingredients in the product.

The skin is a living organ that takes about 6 weeks to adapt to a new skin care routine. It is not abnormal to experience dandruff/itching/bumps or similar for a short period when the skin is introduced to new products, and gets used to a new skin care routine. The pain should be mild, transient and disappear quickly.

You manage to get used to it like this: Take a short break from the product until the skin is normal again. Then start with a gradual introduction. Try using the product every other day for a short period, then move on to using the product once a day.

Gradual introduction is especially a good idea if you have sensitive skin.

We know that skin care must be experienced on your own skin. That is why we have created a sample pack consisting of selected products in 10 ml tubes. You can order samples here

The skin is a living organ that takes about 6 weeks to adapt to a new skin care routine, so you should always use a new range/new product for at least 6 weeks.

The clinical studies carried out on our products have lasted over 8 weeks to show the long-term effects.

How quickly or how much effect is experienced is very individual and depends on your starting point. Degree of hydration, hormone status, age, season, local factors on the skin, which products have been used in the past, exposure to sun, wind and weather are some of the factors that influence how great an effect is achieved. It is some will experience a lot of improvement and others less.

We have no guarantee that everyone will achieve the desired effect.

It is very individual how quickly or how much effect you experience. The starting point is different from person to person. Have you been taking care of your skin all your life? Or have you never bothered with cream and sunscreen?

Age, skin type and skin condition, degree of hydration, previous damage to the skin, eczema, disease and heredity, are some of the things that will be important.

External factors also affect the skin's needs and thus how the skin reacts to products; For example, most skin types need richer or more product when it's cold outside. As the starting point and results vary from person to person, all our products have been investigated in clinical studies. Therefore, we can say something about the effect on a more general basis. In the long-term studies, the products are used as the only skin care product daily for 8 weeks. When assessing the effect on wrinkle length and depth, the results are obtained by comparing 3D scan images before and after the test period. In the clinical studies that evaluate the effect on the skin's tightness and elasticity, a device, Cutometer, is used, which measures the skin's elastic properties.

You can read more about clinical studies here

We are often asked if we have clean products. Clean products are not a certification or classification, such as organic or vegan. We therefore try to avoid using this designation.

All our products are vegan and free of parabens and microplastics. Wash is also free of perfume. Some ingredients are organic. Which can be seen on the packaging.

Our products are manufactured in Denmark. All products meet all requirements and standards in Norway, Denmark and the EU.

The products have many active ingredients. Some ingredients have a slight medicinal/clinical scent. The products are not perfume-free. We have chosen not to add strong perfumes to drown out the slightly "medicinal" scent that the ingredients have.

When we receive your order, an order confirmation is sent via e-mail to the e-mail address specified when ordering. Sometimes the order confirmation is caught in the spam filter. It may therefore be a good idea to look for the email in the spam filter and mark it as not spam. Then you will also, if you have ticked it, receive newsletters, offers etc. that we send out from time to time.

When the goods are packed in stock and ready to be sent to you, we will send a new email informing you that the goods are on their way.

We ship with Post Nord. You choose the shipping method at checkout. Orders are packed and shipped Monday through Friday. The delivery time for regular orders is 2-5 working days depending on where in the country you live.

Sample orders: We are experiencing a very high demand for samples and there may therefore be a slight delay in packing and sending the samples. Usually delivery takes about 10 days.

We deduct the money for your order when the order is sent for packing in our warehouse and sent to you

We strive to deliver products and customer service in a class of its own. If you still have a complaint that you would like to raise with us, we would love to hear from you. Send an email to customer service at hej@ankerstjerne.se and describe the problem.

Our products have no treatment guarantee. Yes, we do not offer returns if you have not achieved the desired effect after 6-8 weeks.

Our annual sale is during the Black Week period until Black Friday.

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